A client and a training vendor disagree about attendance expectations and threaten to end services. What CRC skill is most needed?
Select an answer to reveal the explanation.
Short Explanation
When client and vendor dig trenches over attendance, the CRC plays mediator—not judge or bystander. Get both sides talking, clear up the rules, and try to keep the training on track.
Full Explanation
Negotiation, mediation, and conflict resolution are case-management competencies when friction arises among clients and service partners. The CRC facilitates communication, clarifies expectations, and seeks workable agreements within ethical and contractual boundaries. Effective mediation can preserve needed services while respecting client rights and vendor requirements.