Optimizing Flow

RTE · 21 questions

• The wastewater SCADA modernization ART reports only story points completed and tells the board that number is flow. What measurement correction should the RTE make?
• Leaders ask how long CAD/RMS integration items take from start to finish on the 911 ART. Which flow measure answers that question?
• The school-district student-information ART dashboard tracks completions but ignores how much work is currently in process. Which flow metric is missing?
• Nobody on the state DMV licensing ART can say what share of flow is features versus enablers, defects, or debt. Which metric makes that mix visible?
• The city housing-voucher ART boasts high touch time while voucher items actually sit in queues for weeks. What flow measure exposes that gap?
• A mayor asks whether the county elections systems ART is delivering faster than last PI. How should the RTE answer with flow measurement?
• A municipal utilities billing ART reports that meter-reader and billing-analyst utilization sits above 95 percent, yet customer rate-change items sit unfinished for weeks. Leadership wants utilization treated as the headline flow measure. What should the RTE recommend instead?
• Blocked paving and storm-drain work orders sit on the public works work-order ART board for weeks, but nobody ages or counts them. During the ART Sync the operations director asks how those stuck items should be treated as a flow-health signal. What should the RTE do?
• Throughput of passenger-operations features collapsed on the airport operations digital ART while WIP rose sharply, and nobody connected the two charts. How should the RTE read those signals together?
• The court case-management ART dashboard stays green because it tracks portal logins, slide-deck production, and meeting attendance. Clerks still wait months for docket features. What should the RTE insist the ART measure instead?
• The fire-EMS records ART starts every records request the same morning it arrives, so analysts juggle dozens of half-finished charts and response times keep stretching. What practice should the RTE apply to optimize flow?
• Huge batches of eligibility-rule changes hit the social-services eligibility ART only once a quarter, so testers and caseworkers wait weeks and then drown. What flow practice should the RTE summarize?
• Queues in front of the open-data and civic-engagement ART test environment grow without a policy, so civic apps wait days for a slot. What should the RTE do to optimize flow?
• The fleet telematics ART bottleneck is a shared change-advisory board that meets monthly, so vehicle-safety patches wait weeks after they are ready. What should the RTE summarize as the flow move?
• Hand-offs between city permits portal ART teams multiply wait states: intake writes a ticket, zoning waits, inspections waits, then the portal team waits again. What should the RTE summarize?
• The county tax-assessment ART has no explicit policies for expedite versus standard work, so every parcel appeal is labeled urgent and the board freezes. What should the RTE establish?
• High WIP on the municipal transit fare-system ART correlates with long flow time, yet leaders keep starting fare-cap features and ignore the Little’s Law-style connection. What should the RTE make visible?
• The public-health immunization registry ART pours budget into a non-bottleneck team’s new IDE while the real constraint—state immunization-information-system reviewers—idles waiting on a monthly slot. What should the RTE apply first?
• After a metrics review, the library consortium digital-services ART leaves every policy unchanged: same WIP, same batch size, same approval chain. What should the RTE summarize?
• The RTE coaches parks reservation and facility ART teams to start a new campsite feature only when a WIP slot opens, rather than pushing every request onto the board. What flow idea is the RTE teaching?
• Four sequential sign-offs sit in the middle of the wastewater SCADA modernization ART workflow after a controller story is coded but before it can be integrated. What should the RTE summarize?