Hand-offs between city permits portal ART teams multiply wait states: intake writes a ticket, zoning waits, inspections waits, then the portal team waits again. What should the RTE summarize?
Select an answer to reveal the explanation.
Short Explanation
A permit that visits four counters for four stamps is a relay race where the baton sits on the floor. Cut the extra hand-offs. Collaboration is faster than a scavenger hunt.
Full Explanation
Each hand-off inserts queue and setup time. Flow improves when the ART reduces unnecessary transfers and works more concurrently across the specialties that share the permits portal value stream. Adding specialist queues or utilization targets usually multiplies wait. The RTE coaches collaboration and fewer baton passes, not more of them.