Leaders ask how long CAD/RMS integration items take from start to finish on the 911 ART. Which flow measure answers that question?
Select an answer to reveal the explanation.
Short Explanation
When the mayor asks how long a 911 integration item actually takes, that is a stopwatch question, not a pile-size question. Flow time is the start-to-finish clock, waits included. Mix, WIP, and finish-counts answer different questions.
Full Explanation
Flow time measures elapsed time for work items to travel through the system from start to finish, including wait states. That is the measure that answers a leadership question about how long CAD/RMS integration items take on the 911 ART. Flow distribution, flow load, and flow velocity are complementary but they do not report start-to-finish duration. The RTE matches the question to flow time rather than offering a nearby metric.