The county tax-assessment ART has no explicit policies for expedite versus standard work, so every parcel appeal is labeled urgent and the board freezes. What should the RTE establish?
Select an answer to reveal the explanation.
Short Explanation
If every car has a siren, nobody gets through the intersection. Classes of service are the traffic rules: a few true emergencies, and a normal lane that still moves. “Everything is urgent” is how the whole board freezes.
Full Explanation
Classes of service—such as expedite, fixed date, and standard—make policies explicit so expedite remains exceptional. Without them, a tax-assessment ART treats every appeal as a special case and predictability collapses. The RTE should help the ART and Business Owners define when expedite applies and protect standard flow rather than allowing informal last-email priority.