Blocked paving and storm-drain work orders sit on the public works…

Question

Blocked paving and storm-drain work orders sit on the public works work-order ART board for weeks, but nobody ages or counts them. During the ART Sync the operations director asks how those stuck items should be treated as a flow-health signal. What should the RTE do?

Accepted Answer

Track blocker count and age as a flow-health signal, then drive aging impediments to resolution — A blocked work order is a stalled truck in the left lane. Count how many are stuck and how long they have been sitting—that is the health signal. Pretty boards that hide the pile-up do not move asphalt.

Answer

Hide blocked work-order cards so the board stays green for the public-works briefing

Answer

Count only completed paving tickets and ignore items waiting on a permit or vendor

Answer

Measure individual crew utilization and treat blockers as a team-level personality issue

Blocked paving and storm-drain work orders sit on the public works work-order ART board for weeks, but nobody ages or counts them. During the ART Sync the operations director asks how those stuck items should be treated as a flow-health signal. What should the RTE do?

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Full Explanation