The court case-management ART dashboard stays green because it tracks portal logins, slide-deck production, and meeting attendance. Clerks still wait months for docket features. What should the RTE insist the ART measure instead?
Select an answer to reveal the explanation.
Short Explanation
A courthouse lobby counter that only counts people walking in will always look lively. Flow is whether case features actually finish. Trade vanity greens for WIP, flow time, and done items.
Full Explanation
Vanity metrics can remain green while value delivery stalls. SAFe flow coaching asks the RTE to prefer operational measures of item movement—flow load, flow time, throughput or velocity, and related distribution or efficiency views. For a court case-management ART, completed docket capabilities and the time they spend in process are honest signals; attendance and login counts are not substitutes.