Change Management and AI Enablement

CAIPM · 20 questions

• Permitting staff resist a drafting assistant because they fear lost overtime. The change plan addresses jobs and workload explicitly. What change-leadership practice is this?
• The city launches AI champions in each department to model approved uses. What enablement approach is this?
• An executive sponsor narrates 'why AI now' for 311 modernization at all-hands. What change practice does this show?
• A change plan maps stakeholders including unions, clerks, IT, privacy, and residents for a civic AI rollout. What practice is this?
• After a failed surprise chatbot rollout, the new change plan emphasizes two-way feedback channels. What lesson is being applied?
• Housing caseworkers get early demos so an AI assistant fits real interview workflows. What change practice is this?
• Change metrics track not only logins but completed tasks with the AI assistant. What measurement practice is this?
• An ADKAR assessment shows clerks have Awareness but low Ability on approved prompt patterns. What enablement diagnosis is this?
• Desire for a permitting AI stalls until leaders clarify it will not auto-deny permits without humans. What ADKAR focus is this?
• A Reinforcement plan celebrates teams that report AI errors instead of hiding them. What ADKAR practice is this?
• Kotter's guiding coalition for a 311 bot includes IT, ops, legal, and a resident advocate. What change step is this?
• Leaders ship one permits FAQ bot as a short-term win before marketing a citywide GenAI platform. What Kotter practice is this?
• Kotter urgency for AI change is built from measured call-wait times, not AI hype slides. What practice is this?
• AI literacy is added to annual clerk competency reviews to anchor the change. What Kotter anchoring practice is this?
• The city builds tiered AI literacy for executives, product owners, and frontline users. What training design is this?
• Lunch-and-learns teach approved GenAI uses and forbidden data classes. What learning-culture practice is this?
• Transit creates a sandbox with synthetic ridership text so staff can practice AI safely. What enablement practice is this?
• Library staff peer mentors coach others on retrieval-grounded prompting. What learning approach is this?
• Training completion alone is insufficient; managers observe on-the-job AI use. What enablement standard is this?
• A continuous learning backlog tracks new vendor features and policy updates for staff. What sustaining practice is this?