Fire chiefs, records clerks, and city executives are surprised when the new fire-EMS records ART starts two-week iterations and a System Demo, because nobody explained how the train would operate. Which create-ART step did the RTE skip?
Select an answer to reveal the explanation.
Short Explanation
If the fire chief learns the operating model the same morning as PI Planning, that is a communications miss, not a Lean technique. Creating an ART includes telling stakeholders how cadence, events, and roles will work. Surprise is not a coaching strategy.
Full Explanation
Stakeholder communication and preparation are part of launching an ART. Leaders, Business Owners, and operational partners need a clear picture of cadence, PI Planning, System Demo, and role boundaries before the first PI. Certification gates for stakeholders, deliberate secrecy, or a predictive change-control freeze do not substitute for that briefing and leave the train without informed sponsorship.