In a parks reservation and facility ART working session, two groups lock into opposing positions on a booking-rule change and stop listening. How should the RTE facilitate the conflict?
Select an answer to reveal the explanation.
Short Explanation
Positions are the slogans; interests are why they care. One parks group wants freeze-the-rules, the other wants walk-up bookings—maybe both care about fairness on peak Saturdays. Get the interests on the wall and the fight has somewhere to go besides a stare-down.
Full Explanation
Interest-based facilitation looks beneath stated positions to the needs that drive them. Seniority picks, delay to the next PI, and parking both positions as unranked milestones do not resolve the conflict. Once interests such as fairness, staff load, or resident access are visible, the parks ART can invent options that neither opening position contained. The RTE facilitates that inquiry rather than refereeing winners.