Rumors say the public works work-order ART Scrum Master is running a chaotic ART Sync. What should the RTE do before coaching that facilitator?
Select an answer to reveal the explanation.
Short Explanation
Coaching from hallway gossip is like repairing a pothole from a tweet—you have not seen the street. Sit in a real public-works ART Sync, take notes, then talk with the facilitator in private. Observation first, coaching second, rumors never.
Full Explanation
Observation-based coaching uses firsthand evidence from actual ART events rather than secondhand complaints. The RTE should watch a real ART Sync, then hold a private coaching conversation grounded in specific behaviors. Immediate rumor-based coaching, mass emails of scripts, and role replacement skip diagnosis and often damage trust. Private, evidence-based feedback is the professional coaching sequence.