On the municipal utilities billing ART, the only coaching feedback Scrum Masters receive is a vague annual review. How should the RTE change that pattern?
Select an answer to reveal the explanation.
Short Explanation
A yearly “do better on billing demos” note is like a water bill that arrives twelve months late—you cannot fix the leak. Coaching feedback has to be close to the play and specific enough to use. Catch it in the PI, name the behavior, and the Scrum Master can actually change something.
Full Explanation
Effective RTE coaching feedback is timely and specific rather than annual and vague. Delayed, generic reviews starve people of the information they need to adjust facilitation, flow, or collaboration during the PI. Public unnamed scorecards and parking every observation for Inspect and Adapt also fail that standard. Specific, near-real-time feedback is what makes coaching actionable on the utilities billing ART.