A team on the airport operations digital ART is stuck on a gate-display dependency and wants the RTE to solve it in the next hour. How should the RTE apply a coach-as-mirror stance?
Select an answer to reveal the explanation.
Short Explanation
The airport team wants a hero. The RTE’s job is more like a mirror than a tow truck. Ask what they already see, who else is in the dependency, and what they could try next—then they keep the problem and the learning.
Full Explanation
Coach-as-mirror techniques help teams see the system and generate their own next steps. Solving the gate-display dependency for them, escalating ownership away, or absorbing the work onto an RTE Kanban may create short-term motion but trains learned helplessness. Questions that reflect facts, options, and owners keep accountability with the team. The RTE still removes systemic impediments when the team cannot, but first helps them think.