A Scrum Master on the city housing-voucher ART asks the RTE to just tell the team what to do so they can finish the PI. What should the RTE do first?
Select an answer to reveal the explanation.
Short Explanation
When someone on the housing-voucher train says “just tell us what to do,” it is a trap with a bow on it. Coaching is more like handing them the flashlight than driving the van. Start with questions that put ownership back on the Scrum Master and the team; a snap directive teaches them to wait for orders.
Full Explanation
RTE coaching favors inquiry and ownership over command-and-control. An immediate directive may relieve short-term discomfort, but it weakens the Scrum Master’s ability to help the team inspect and adapt. Powerful questions surface the real constraint and keep accountability with the people who must live with the next step. Directives remain a last resort, not the default coaching move.