A permitting-office digital workflow project includes a benefit plan stating “reduce permit cycle time by 30%,” tracked quarterly after handover. What does this illustrate about benefits?
Select an answer to reveal the explanation.
Short Explanation
Lots of civic wins show up after the project team packs up—like faster permits months later. The benefit plan still names the target and how you will check it quarterly. Go-live is not the finish line for value.
Full Explanation
Many benefits accrue in operations after delivery and therefore require post-handover measurement plans. A 30% cycle-time reduction tracked quarterly after handover is a classic example. Benefits need not all land on go-live day, and ownership often sits with the business—not only the vendor—while charters remain separate initiation documents.