A municipal services app launches on schedule, but nobody is assigned to measure resident adoption afterward. What initiation or benefit-planning gap does this expose?
Select an answer to reveal the explanation.
Short Explanation
Shipping the app is not the same as proving it helped anyone. Without an owner watching adoption numbers, the benefit plan is just wishful thinking. Go-live is a milestone; benefits need a name and a measure.
Full Explanation
Benefit realization requires owners and metrics beyond delivery. A launch without someone responsible for adoption measurement leaves organizational value untracked. Story-point volume, UI color detail, and procurement method are unrelated to closing the benefits-ownership gap.