A county health project will place telehealth kiosks in community clinics. Benefit planning should tie the work to which kind of outcome?
Select an answer to reveal the explanation.
Short Explanation
Benefits are the results the county actually cares about—like shorter ER waits—not shiny features or more meetings. Tie the kiosk work to those metrics so go-live means something after the boxes are installed.
Full Explanation
Benefit planning links project deliverables to measurable organizational value. Telehealth kiosks are a means; reduced ER wait times are an outcome the county can track. Logo placement, meeting volume, and unrelated freezes do not define benefits in the CAPM sense of planned organizational value.