During a water-main emergency, a project manager invents a brand-new crisis email list instead of using the approved stakeholder matrix channels. Why is that approach problematic?
Select an answer to reveal the explanation.
Short Explanation
Crises tempt people to invent new mailing lists on the fly. Unless you formally change the plan, stick to the stakeholder matrix channels you already approved. Ad-hoc lists leave the right people out and the wrong people confused.
Full Explanation
Planned communication frameworks—including stakeholder matrix channels—should be followed unless formally changed. Inventing a parallel crisis list without change control risks missed stakeholders and inconsistent messaging. CAPM Task 4 expectations emphasize disciplined use of agreed strategies even under pressure.