During a council briefing on a floodwall project, members fall silent after the cost slide. The project manager follows up privately instead of treating silence as approval. What capability does that reflect?
Select an answer to reveal the explanation.
Short Explanation
Quiet council chambers after a cost slide is rarely a standing ovation. EQ hears the concern in the silence and follows up. Better to dig now than discover a no-vote later.
Full Explanation
Emotional intelligence includes interpreting social and nonverbal cues—such as silence that signals concern rather than consent—and choosing appropriate follow-up. Treating silence as approval is a common engagement error. CAPM fundamentals tie EQ to more accurate stakeholder engagement decisions.