A municipal payroll system goes live, but without a transition plan HR keeps calling the project team for daily support. What closure gap does this expose?
Select an answer to reveal the explanation.
Short Explanation
Go-live without a handoff is like tossing someone the car keys with no owner's manual and then moving to another city. HR keeps dialing the project crew because operations never truly took the wheel.
Full Explanation
Closure and transition planning define how operations will own support, knowledge, and processes after delivery. Without that plan, the project team becomes an unplanned help desk and the temporary endeavor never cleanly ends. Effective transition assigns BAU ownership, training, and support paths before the project releases capacity. CAPM associates should recognize missing transition as a closure failure mode, not merely a staffing inconvenience.