A human services team wants to see how citizens move from eligibility check to benefit renewal on a new portal. Which workshop technique best visualizes that journey for story discovery?
Select an answer to reveal the explanation.
Short Explanation
Story mapping is the big wall sticky-note movie of the citizen’s trip—eligibility, apply, renew—with stories hanging under each scene. You see the journey, not just a random pile of tickets.
Full Explanation
Story mapping workshops organize user activities along a journey and hang backlog stories beneath those steps. That layout supports discovery, prioritization, and slicing for a benefits portal. Infrastructure diagrams, vendor pricing auctions, and cable inventories do not visualize the citizen journey. Journey-oriented mapping keeps elicitation tied to real use.