A rezoning software project needs deep tacit knowledge held by a few senior planners. Which requirements-gathering approach fits best?
Select an answer to reveal the explanation.
Short Explanation
Tacit know-how lives in people’s heads, not in a checkbox survey. Sit down and interview those senior planners if you want the real rezoning rules.
Full Explanation
Interviews are effective for depth with key experts who hold tacit process knowledge. Surveys and passive observation rarely extract nuanced decision rules senior planners use. Choosing interviews for expert-heavy municipal domains improves requirement quality at associate BA level.