On a courts e-filing project, executives need a concise progress update while clerks and IT disagree on workflow requirements. Which communication approach should the BA recommend?
Select an answer to reveal the explanation.
Short Explanation
Busy executives want a postcard; fighting teams need a roundtable. Match the channel—brief written status upstairs, workshop where clerks and IT collide on e-filing rules.
Full Explanation
Communication tools should fit audience and purpose. Executives typically need concise written status; conflicting cross-functional requirements benefit from facilitated workshops that surface assumptions and drive agreement. Channel mismatch wastes time and leaves conflicts unresolved.