Building a stakeholder map for a housing lottery system, which pairing correctly reflects internal versus external roles?
Select an answer to reveal the explanation.
Short Explanation
Staff who run the lottery sit inside the org; residents applying for housing sit outside it. Same system, different stakeholder lanes—map them that way.
Full Explanation
Internal stakeholders typically perform the work inside the organization; external stakeholders interact as customers, citizens, or partners. Housing applicants are external users, while caseworkers are internal operators. Distinguishing those groups drives appropriate elicitation and communication approaches.