An accessibility advocacy nonprofit is not on the city’s payroll but will be heavily affected by a new public-services website. How should the business analysis effort treat them?
Select an answer to reveal the explanation.
Short Explanation
Payroll doesn’t decide who matters—impact does. Accessibility advocates outside the org chart still feel the website. Bring them in as external stakeholders so requirements don’t blindside real users.
Full Explanation
Stakeholders include parties affected by or able to influence the solution, whether or not they are employees. External accessibility advocates should be identified and engaged so requirements and acceptance criteria reflect inclusive access. Excluding them because they are unpaid increases the risk of noncompliance and poor adoption.