While mapping influencers for a city records portal, analysts list city clerks and IT alongside citizens, vendors, and state auditors. How should those groups be differentiated?
Select an answer to reveal the explanation.
Short Explanation
Inside the city tent versus outside looking in—clerks and IT usually sit inside; residents, vendors, and state auditors often sit outside. Same portal, different relationships. Tagging internal vs external keeps engagement plans honest.
Full Explanation
Internal stakeholders operate within the performing organization (for example, city clerks and municipal IT). External stakeholders sit outside that organization (citizens, vendors, regulators such as state auditors). Business analysis uses the distinction to tailor communication, access, and requirements approaches.