A 311 supervisor emails only a screenshot of a Hub error. What should the operator request next?
Select an answer to reveal the explanation.
Short Explanation
A screenshot is a postcard, not a log. Ask the 311 supervisor to export Intelligent Hub or Boxer logs with the in-app support function named in Docs.
Full Explanation
A Hub or Boxer failure requires gathering those productivity-app logs, not a picture of the screen. A screenshot does not replace Intelligent Hub or Boxer log export through the documented in-app support function. Connection Server dumps and App Volumes writable files are Horizon infrastructure artifacts and do not capture Hub or Boxer failures on a 311 device.