A parks tablet fails to sync files in Workspace ONE Content. A technician starts collecting Connection Server dumps. Why is that wrong, and what should be collected?
Select an answer to reveal the explanation.
Short Explanation
Content on a parks tablet is a UEM productivity app, not a Horizon Connection Server problem. Put the server dumps back and collect Workspace ONE Content logs on that tablet.
Full Explanation
Workspace ONE Content sync failures are mobile productivity-app issues. Collect Content logs on the device, not Horizon Connection Server dumps, Horizon Agent logs, or App Volumes Manager logs. Those Horizon and App Volumes artifacts belong to VDI infrastructure and application layering, which is the wrong stack for a tablet locker sync.