After a civic iOS upgrade, Boxer on health-department iPhones crash-loops on launch. What is the first collect?
Select an answer to reveal the explanation.
Short Explanation
The app that is looping is Boxer, so Boxer logs come first. A Knowledge Base search can follow, but you still need the crashing mail client's diary in the ticket.
Full Explanation
A crash loop in Workspace ONE Boxer after an iOS upgrade is first captured with Boxer logs from an affected device. Official KB articles may then match the error, but the crashing app's logs still come before Horizon Client DCT, App Volumes Agent, or Connection Server dumps. Those VDI artifacts do not record Boxer process crashes on a health-department iPhone.