Permit technicians cannot open permit PDFs in Workspace ONE Content, while the VDI tax package still attaches normally. Which logs should be collected?
Select an answer to reveal the explanation.
Short Explanation
PDFs stuck in the Content locker are a Content-app problem. The tax package still attaching on VDI is a hint to leave App Volumes Agent alone and collect Workspace ONE Content logs.
Full Explanation
Workspace ONE Content is the managed content locker. Failures to open or sync civic PDFs are gathered with Content logs on the affected devices. A healthy App Volumes attach on a tax desktop shows the VDI layering path is not the symptom. Horizon Client and Horizon Agent logs diagnose remote-desktop sessions, not the Content productivity app.