Public-works staff open the civic intranet in Workspace ONE Web and the page never loads. What should the operator collect first?
Select an answer to reveal the explanation.
Short Explanation
Workspace ONE Web is its own app with its own diary. If the secure browser will not open the intranet, grab Web logs first instead of guessing Tunnel and skipping the browser.
Full Explanation
Workspace ONE Web is a listed productivity app with its own logs. An intranet page that fails to load in that secure browser starts with Web logs from the failing devices. Tunnel may later explain per-app VPN reachability, but it is not a substitute for the first Web collect. Horizon Agent and App Volumes Manager logs diagnose VDI sessions and packages, not the Workspace ONE Web app.