Westfield health-department enrollment on an iPhone sits at Authenticating in Intelligent Hub. Which logs should the operator capture first?
Select an answer to reveal the explanation.
Short Explanation
Stuck at Authenticating inside Intelligent Hub is a Hub-on-the-phone problem. Do not pull Horizon Agent logs from a clinic desktop that this iPhone never even sat down at.
Full Explanation
Enrollment and Hub authentication failures are captured with Intelligent Hub logs on the device that is stuck. That is the listed gather for catalog and enrollment symptoms on the phone. Horizon Agent, App Volumes Agent, and Horizon Client DCT diagnose VDI session and layering issues on desktops and Horizon endpoints, not MDM enrollment of a health-department iPhone.