County court clerks report a published tax application never mounts on the VDI desktop. A technician already bundled Intelligent Hub logs for Horizon GSS. What should be sent instead?
Select an answer to reveal the explanation.
Short Explanation
A package that will not mount is App Volumes Agent on the desktop, not Intelligent Hub on a phone. Sending Hub logs to Horizon GSS for an attach failure is the wrong product's suitcase.
Full Explanation
Application-layering attach failures are diagnosed with App Volumes Agent logs collected on the virtual desktop that should have mounted the package. Intelligent Hub logs support UEM enrollment and catalog issues and are the wrong set for Horizon GSS on an App Volumes symptom. Connection Server install logs are a professional setup task, not the first associate collect. Workspace ONE Web logs address the secure browser, not VDI package mount.