A Lakeside library patron uses HTML Access in the kiosk browser to reach a catalog desktop and the session fails. Which log family should the operator treat as the first collect?
Select an answer to reveal the explanation.
Short Explanation
HTML Access is still a Horizon Client—just the browser flavor. A kiosk that cannot open a catalog desktop needs that web-client log family, not Boxer mail logs from a phone in the staff room.
Full Explanation
Horizon HTML Access is the browser-based Horizon Client. Session failures from a library kiosk are diagnosed with that web-client log and repro path, which remains in the Horizon Client family. Workspace ONE Boxer and Content are UEM productivity apps and do not broker Blast or PCoIP HTML Access. App Volumes Agent logs live on the desktop VM, not as a substitute first collect for a kiosk that never established the session.