A Riverbend utilities clerk's Horizon Client on a city MacBook crashes before any login prompt appears, while Windows 10 clerk desktops in the same pool stay healthy for thin-client users. Where should the operator collect logs first?
Select an answer to reveal the explanation.
Short Explanation
Logs live where the noisy part lives. This crash is the Mac client falling over on the sidewalk before it ever knocks on the Windows desktop's door, so you grab Horizon Client logs on that MacBook, not Agent logs from a VM that never started.
Full Explanation
Horizon Client and Horizon Agent run on different machines and write different log sets. A client process that dies before broker login is diagnosed on the endpoint that runs Horizon Client—in this case the city MacBook. Horizon Agent logs on a Windows 10 pool VM speak to session, protocol, and guest-agent health after a desktop has launched. Intelligent Hub and App Volumes Manager logs belong to UEM enrollment and application layering, not a native Horizon Client crash.