311 staff are about to zip random Temp files for a Horizon session issue. What should the associate do instead?
Select an answer to reveal the explanation.
Short Explanation
Do not shovel the junk drawer into a zip and call it evidence. Photos, pagefiles, and Hub logs are the wrong pile. Horizon documents a supported collection utility (DCT and related tools) so 311 gathers the real session logs.
Full Explanation
Horizon provides supported log-collection utilities, including desktop-support and DCT-style gather methods documented by VMware, so operators do not submit ad-hoc Temp files. Screenshots and pagefile copies omit required traces and formats. Intelligent Hub logs belong to Workspace ONE enrollment and catalog issues, not a Horizon session gather. Associates should use the documented collection method before uploading anything to support.