A parks laptop never lists Horizon pools after the clerk signs in, and no desktop VM launched. Where are the right logs?
Select an answer to reveal the explanation.
Short Explanation
If the menu of pools never appears, the problem is still on the laptop's client, not inside a VM that never woke up. App Volumes and Hub logs answer different tickets. Gather Horizon Client logs on the parks endpoint.
Full Explanation
Horizon Client logs on the user device capture broker lookup, authentication, and pool-listing failures that occur before a desktop is launched. Horizon Agent logs exist only on a VM or RDSH that actually started; they cannot explain a client that never received a pool list. App Volumes Agent and Intelligent Hub logs belong to application layering and enrollment, not this broker-list symptom. Associate practice is to collect Client logs on the endpoint for pre-launch connection issues.