A permitting inspector's managed work-order app on iOS cannot reach an internal REST API on the civic LAN. Workspace ONE Intelligence shows the device as compliant. Which product should the associate check first for that reachability path?
Select an answer to reveal the explanation.
Short Explanation
If the work app cannot knock on an internal API, the hallway is Tunnel through UAG, not a file locker or a remote-control session. Intelligence already said the device is compliant, so this is not a dashboard mystery. Check Tunnel and Unified Access Gateway first.
Full Explanation
When a managed mobile app cannot reach an internal resource, the Workspace ONE path is typically Tunnel in front of Unified Access Gateway. Intelligence compliance only reports device posture; it does not replace per-app VPN. Workspace ONE Content, Assist, and Dynamic Environment Manager do not provide that application-scoped LAN path. Associate troubleshooting should match “cannot reach internal API from a managed app” to Tunnel/UAG before other productivity or desktop tools.