After hours, a locked library kiosk iPad needs support and no librarian is standing there. Which product can provide that unattended remote support when licensed and configured?
Select an answer to reveal the explanation.
Short Explanation
The kiosk is an empty room after closing time. Assist can still walk in when unattended support is licensed. Help Desk shadows VDI, Intelligence hangs a picture, and DEM does not unlock iPads.
Full Explanation
After hours, a locked library kiosk iPad with no librarian present needs unattended remote support when that feature is licensed and configured. Workspace ONE Assist provides remote support of Unified Endpoint Management–managed endpoints, including unattended scenarios appropriate for civic kiosks that must be fixed when no attendant can tap Accept on a consent prompt. Horizon Help Desk shadows Connection Server VDI sessions and does not unattended-control a UEM iPad kiosk. Workspace ONE Intelligence widgets display fleet analytics and inventory; they do not open a remote interactive session of the kiosk for support. Dynamic Environment Manager condition sets personalize Windows Horizon environments such as mappings and shortcuts and do not unlock or remote iOS kiosks. Exam caveat: unattended Assist is a policy and licensing choice; many civic privacy policies still prefer attended consent for staff phones even when public kiosks allow unattended support. Operational check: confirm Assist unattended support is enabled for the library kiosk enrollment profile, initiate support with no user present, verify control works, document success in the runbook, and keep staff phones on attended consent if that is municipal policy.