A 311 agent in a library branch cannot find a button in Intelligent Hub. The help desk needs a remote view of that phone, not a Horizon desktop session. Which product should they start?
Select an answer to reveal the explanation.
Short Explanation
The agent is holding a phone, not sitting in a floating clone. Assist is the remote pair of eyes on a UEM endpoint. Help Desk shadows VDI, Intelligence prints trends, and App Volumes does not attach Hub to iOS.
Full Explanation
Workspace ONE Assist provides remote support of endpoints managed by Unified Endpoint Management, including attended or unattended view of a phone. That matches a Hub button hunt on a 311 agent's device. Horizon Help Desk operates on Horizon desktop sessions, not on UEM-managed phones. Intelligence reports fleet data. App Volumes attaches Windows packages to desktops and does not remote-control a mobile Hub session.