Help-desk technicians need a limited Horizon role, not a full administrator. Where does the operator identify those roles without installing Connection Server?
Select an answer to reveal the explanation.
Short Explanation
Help-desk versus full admin is a badge rack in Settings, not a reason to pour a new Connection Server. Open Horizon Console Settings, then Administrators, and identify the roles. Access Connector accounts and App Volumes licenses are other products.
Full Explanation
Horizon Console Settings includes Administrators, where delegated help-desk roles versus full administrators are identified. Installing a replica Connection Server is a Section 4 task and is not how you grant a help-desk role. Workspace ONE Access Connector accounts and App Volumes licenses do not define Horizon Console roles. Navigate Settings; do not deploy a new broker.