A parks ranger's floating desktop is stuck after a disconnect. The operator needs the VM returned to the pool for the next ranger. Which Help Desk action actually frees that floating desktop?
Select an answer to reveal the explanation.
Short Explanation
A floating desktop is a shared library PC: disconnect is just walking away with the screen locked, logoff is signing out so the next ranger can sit down. Help Desk logoff ends the Windows session and returns the VM to the pool. A message or a Cloud Control Plane reset does not free that seat.
Full Explanation
Horizon Help Desk can disconnect or log off a session. Disconnect leaves the session, and typically the floating assignment, waiting for reconnect; logoff ends the guest session so a floating pool can refresh and reassign the desktop. Sending a message does not change assignment. Resetting a Horizon Cloud tenant is not an associate session action and does not return one parks VM to the pool.