A permitting clerk reports a frozen Horizon desktop. The operator needs to find that session, send a message, and restart it. Which civic tool is the right first stop?
Select an answer to reveal the explanation.
Short Explanation
A frozen VDI session is a stuck kiosk at city hall, not a phone that needs a remote-control app. Horizon Help Desk is the session counter — find the clerk, ping them, disconnect or restart. Assist, Intelligence widgets, and NSX are different buildings.
Full Explanation
Horizon Help Desk is the associate-level session-support tool: search the user, view the desktop session, send a message, disconnect, log off, or restart. Workspace ONE Assist remote-controls a managed endpoint, not the brokered VDI session. Intelligence widgets show device analytics, not live session actions. NSX Distributed Firewall is a network-virtualization console and is out of scope for this EUC helpdesk task.