A terminated building inspector still sees a civic desktop pool in Horizon Client. What should the operator check first?
Select an answer to reveal the explanation.
Short Explanation
If the inspector can still see the pool, the guest list is probably still written down. Check Horizon entitlement and leftover AD group membership before wiping a personal tablet or rebuilding replica servers.
Full Explanation
When a terminated building inspector still sees a civic desktop pool in Horizon Client, the operator should first check whether a Horizon entitlement or leftover Active Directory group membership still grants the pool. Residual entitlement explains continued catalog visibility. Building-department offboarding checklists should include Horizon entitlement cleanup so former staff cannot launch civic desktops after their last day. Wiping the inspector's personal tablet in UEM as the only step may miss Horizon entitlements that still authorize the desktop catalog. Rebuilding instant-clone replica servers does not remove a user's pool entitlement. Workspace ONE Content locker sync status does not control Horizon pool visibility in the Client. Exam caveat: Offboarding visibility issues start with entitlement and group membership, not infrastructure rebuilds or Content settings. Operational check: Search Horizon entitlements and AD group membership for the terminated inspector, remove residual grants, and confirm the pool disappears after Client refresh. Keeping the civic evidence trail tied to the failing component also reduces cross-team handoffs that delay public services. Document the collection source and timestamp in the ticket so the next operator can continue without rework.