City SEG blocks Exchange from a laptop that UEM shows as compliant. The device token on SEG is stale. Distributed firewall is not in the mail path. What should the security administrator do?
Select an answer to reveal the explanation.
Short Explanation
SEG is still holding yesterday's ticket. Refresh enrollment and compliance so the Secure Email Gateway gets a current device token.
Full Explanation
Workspace ONE Secure Email Gateway authorizes ActiveSync with a device token tied to UEM enrollment and compliance. A stale token blocks mail even when the console currently shows compliant. Refreshing that enrollment/compliance state to SEG restores access. NSX-T SMTP allows, removing Hub, and Carbon Black Cloud Live Response are not the SEG token path.