Courts attorneys cannot start the Workspace ONE Tunnel app; UEM shows the iPads non-compliant for missing passcode. The Tunnel server is healthy. What should the security administrator do first?
Select an answer to reveal the explanation.
Short Explanation
Tunnel is waiting on a lock screen, not on a broken Edge. Put a passcode on the iPads so they go compliant and UEM releases the Tunnel payload.
Full Explanation
Workspace ONE UEM can withhold security payloads such as Tunnel until the device meets compliance, including passcode. A healthy Tunnel server still will not start on a non-compliant iPad. Enforcing passcode restores compliance and payload delivery. Rebuilding NSX-T Edge, disabling compliance, and Live Response do not release a withheld Tunnel app.