A city-hall customer-service class is set in theater rows, but the design calls for pair practice at the counter. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
Theater rows are great for a speech and terrible for pair practice. Move the chairs into a U or pods so people can actually work the counter scenario. The furniture should follow the design, not the other way around.
Full Explanation
Creating an environment conducive to learning includes selecting seating that matches instructional design and learner needs. Pair practice at a service counter requires face-to-face arrangement, not theater rows. Leaving the default layout, canceling the activity, or pushing practice into a hallway after class does not establish that environment.