A city MFA rollout class mixes help-desk technicians and front-counter clerks. What should the instructor do when matching activities to the audience?
Select an answer to reveal the explanation.
Short Explanation
Clerks need to enroll a token, not design the identity platform. Aim activities so both the help desk and the front counter can succeed. Teaching only at technician depth leaves the counter lost.
Full Explanation
Audience analysis requires matching objectives and activities to learner characteristics in a mixed group. Help-desk technicians and front-counter clerks share the MFA outcome but not the same prior skill. Lecturing only at technician depth, canceling clerks, or inserting an unrelated technical-cert module fails that mixed municipal audience.