City 311 leadership wants evidence that a new ticketing class matches agents' job tasks. The instructor has only the vendor outline. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
A vendor outline is a map of the product, not a map of 311's job. Ask supervisors or run a short survey so the class is grounded in real tickets, not guesses. Waiting until day one is too late to aim.
Full Explanation
Needs assessments—surveys and interviews with learners or their managers—are the Version 2.0 method for matching objectives to organizational and job needs. The vendor outline describes the tool, not whether 311 agents actually perform those tasks. Guessing, delaying until delivery, or swapping in unrelated technical-cert content does not produce that evidence.