Veteran bus operators are resisting a new fare-validator class because they say the old way worked. What should the instructor do during planning?
Select an answer to reveal the explanation.
Short Explanation
If veterans think the old validator was fine, pretending otherwise just builds a wall. Dig into why the change matters—safer boarding, fewer fare disputes—and bake that into the plan. Don't scold, skip the objective, or talk faster.
Full Explanation
CTT+ 1A includes identifying content likely to cause confusion or resistance and researching additional material to address it before class. Transfer-focused examples keep the original purpose intact while meeting the veterans where they are. Dropping objectives, criticizing learners, or speeding past the issue does not resolve resistance and can damage credibility.